Discover Onboarding Funnel
OnBoarding Funnel is the digital onboarding cloud platform that transforms sales in the utility sector and reduces the cost-to-acquire by simplifying operational processes and customer acquisition on any channel.
OnBoarding Funnel help utilities to:
Increase Customer Centricity
OnBoarding Funnel breaks the barrier between sellers and customers, making it easy to close a deal in minutes instead of days.
It’s the magic of Assisted-Web: it can be used in both inbound and outbound activities, transforms call centre operators into commercial assistants, suggests the most suitable operations and reduces contractual data collection time by 50% compared to traditional teleselling. During the phone call, the customer receives via email or text a convenient link to the summary page of the proposal and though it can directly modify any inaccuracies or request assistance. The real-time generation of the envelope, the OTP digital signature and the uploading of mobile-first attachments allow the digital closure of the contract in a few minutes instead of days, eliminating the vocal order.
Centralize channels and partners’ work
OnBoarding Funnel helps companies achieve more thanks to partner coordination, team performance measurement, non-conformities resolution and reduction of operating costs with attention to compliance and accountability.
OnBoarding Funnel centralizes acquisition channels, internal teams and partners on a single modular software platform, configurable and easily integrated into the company application map. Inbound/outbound call centres, agents and agencies, internal salespeople: they all work on OnBoarding Funnel. Contracts, attachments, processes are aligned in real-time, maximizing operational efficiency and facilitating performance monitoring.
It makes onboarding smooth and effective
OnBoarding Funnel makes onboarding processes smooth and effective regardless of customer channel. Onboarding becomes easy for the company and pleasant for the user, enhancing the experience and making it unique thanks to the AWS signed cloud.
Thanks to its versatility, OnBoarding Funnel allows companies to manage onboarding in a fluid, effective and memorable way, regardless of the channel used by the customer, simplifying the process of adopting the products or services offered and providing a pleasant and smooth experience for users.
OnBoarding Funnel optimizes initial interactions, guiding users through the key stages of onboarding in an intuitive and personalized way: this saves the company time and resources and allows them to create a unique and engaging experience for customers, who will feel valued and supported from the very beginning of their contact with the company.
Are you a manager in the utility sector?
Discover the advantages of OnBoarding Funnel
Request your free demo and start empowering your customer onboarding operations today regardless of the channel with the power of AI and the AWS cloud.