Digital Transformation

Among the concepts that have come to light in the most recent years, especially following the disruptive events we have all witnessed, there is undoubtedly one that can make the difference between a successful company and one that has problems staying afloat: agility. The very rules underlying the concept seem to have been created for […]

As we said in a previous article, Customer Experience is the competitive advantage on which utility companies should focus in the near future: they must pay all their attention to the user’s point of view if they want to differentiate themselves from their competitors, even before designing and launching new products. After all, a new

The most sustainable and effective competitive advantage for the near future? Customer experience, linked to always available and highly personalized sales and onboarding processes. There is no doubt about it: the utility market is facing an increasingly competitive environment, and this will not change shortly. In fact, competition is likely to escalate as companies are

What are the ingredients that determine a successful contact experience in the energy retail sector today? Certainly, there is no single answer, but there are experiences from which to draw inspiration such as that of ACEL Energie. An independent survey recently carried out by ACEL Energie shows how the contact experience that the company offers

Quali sono oggi gli ingredienti che determinano un’esperienza di contatto di successo nel settore retailer energetico? Certamente non c’è una risposta univoca, ma ci sono esperienze da cui trarre ispirazione come quello di Acel Energie. Un’indagine indipendente svolta recentemente da ACEL Energie mostra come l’esperienza di contatto che la società offre in fase di vendita

Artificial intelligence, cloud software, remote sales experiences: on this blog the news related to the digital revolution in the Utility world and beyond is never lacking. In OnBoarding Funnel, we always try to look ahead to the future that awaits us, so we can offer our customers the strategic advantage of being the first to

According to Gartner, 65% of software will be low code by 2024. Practically speaking, this means that companies will finally be able to have control over the exact processes activated on their tools, saving time and resources because there will be no need for complex customisation interventions. We had already taken the step forward with

Last week we organized our first live talk on LinkedIn to show a live demo of OnBoarding Funnel while presenting some news we have been working on during the last year. We are happy and grateful for the response and participation in this first event since we had the opportunity to show how our tool

If you follow us on our official LinkedIn page, you will already know about the news announced a few weeks ago: thanks also to the collaboration with eGlue, OnBoarding Funnel is among the tools chosen by ACEL Energie to improve the customer experience at the physical branch while taking a further step towards their paperless

It’s that time again when we like to take stock, but above all to forecast for next year. First, we are happy to look back and see all the work done in less than 12 months: we launched this blog and the new website at the beginning of 2021 and since then we have worked