7 trends unveiled: what to expect in generative AI, chatbots, and customer centricity in 2024?
2023 draws to a close, so as usual it’s time to pull together the threads of the past year and contemplate what the next 365 days might bring. As we wave goodbye to a year marked by extraordinary technological advancements, reflecting on the progress in generative AI, chatbots, and customer centricity is crucial. The past …