The new digital needs that have arisen in recent years are here to stay: for the convenience of companies that can finally automate processes and streamline the operational document phase, and for the increasingly smart-oriented customers’ requests. Services such as SaaS and cloud-based tools are now essential and the line between digital and physical is becoming increasingly blurred. In the world of utilities this is an even deeper evolution process because digital transformation has had a great impact on systems and new tools are essential. We have created AFC to be one of these new tools that bridge the gap between physical and digital, especially at the front offices.
AFC automates, simplifies, and makes document processes sustainable
In 2020 the push towards the digitization of utility companies had already been underway for some time, but the Covid and the post-Covid periods have given a decisive acceleration to the process in their whole ecosystem. This includes websites, customer care, support and products and services, but also the physical world of customer branches. Unlike in other highly digitized markets, physical branches continue to play a central role in the utility world, and therefore new digital methods to evolve physical processes are needed the most. Hence, the creation of a tool like AFC: using an API, a scanner and virtual printer and a document builder, it easily creates processes that act as a bridge between the physical and virtual worlds, digitizing branches operations such as contracts, domiciliation and the like.
Physical and digital easily together
Today, digitizing branch documents is a little easier with our AFC virtual tool. Our program puts the physical world in direct communication with the virtual one through seamless document digitization. Thanks to the virtual printer that scans and digitises, documents enter the AFC API and from there they are sent directly to the tablet for digital signature. Furthermore, to make processes even more customized to business needs, the tool includes a convenient document builder for pre-setting forms ready to be filled in.
The power of automation: the process designer and automatic processing
In addition to the document digitization services listed above, AFC helps companies easily add automation to their operation flow through the integrated process designer. The process designer, combined with the automatic processing powered by AWS, allows to set up custom process types that can be recognized and processed by the program. For example, we can tell AFC that we need an identity card or other specific document to validate a contract. AFC, therefore, recognizes it as a fundamental process and at each compilation automatically checks to see if the right document has been inserted. At this point automatic processing comes into play: if the program recognizes the type of document requested, then it gives the go-ahead for the process to continue. This saves time and reduces the possibility of human errors.
A versatile program with countless advantages
Using a program like AFC to digitize branch documents is truly a game-changing decision. In addition to offering an inclusive and intuitive service which is up to date with customer requests and inclusive, it allows companies in the utility world to take advantage of many gains related to cloud and paperless:
– makes the branches user-friendly and inclusive, acting as a bridge between the physical and digital world;
– helps companies place the emphasis on sustainability thanks to the facilitation of paperless operations;
– offers fast activation: thanks to cloud operation, activation and maintenance of the program are really fast and do not require a large use of resources by the company;
– licensing and flexible purchase: another advantage of the cloud and the SaaS model is linked to licensing and purchase because expenses can be modulated according to needs.
The smart way to automate the front office, with an eye to sustainability
Today, with AFC it is easier to automate counter operations, digitise documents and embrace the paperless revolution. Would you like to try AFC to see if it’s right for your company? Contact us and start improving your front office document processing right away.